Contents

From the Mobile App

From DioConnect

Updating Details

Updating your daughter's Medical Details, Emergency Contacts or Abilities 

Further Assistance

Regularly updating your family's address, home phone number, and your daughter's details etc. is necessary so that the school can always contact you should an emergency arise.

Updating your family contact, medical and other information can be done via the DioConnect Mobile App or the DioConnect Web Application or directly from this link.

Parents need to be logged in as themselves and not their daughter. If your daughter is logged in, she will not see the Update Details tile or be able to view full contact information.

From the Mobile App

Click here for instructions to download the mobile app.
Once signed in to the app under your school credentials tap 'More' then choose 'Update Details' tile.

From DioConnect

Access the DioConnect web application via the DioConnect Login link on www.diocesan.school.nz. Once logged in with your school credentials, select Update Details under the School Admin list:

Updating Details

Select the Update Details tab. If you need to update any of your own Personal, Address or Occupation details, you can do it here. Click Edit next to the section heading to change any details.

Please note that addresses and home phone numbers change on all connected family records, including the spouse's and daughter/s', so you only need to change these under your name.

As family records are linked, if a parent's spouse moves to another address, we will require an email advising this as the address applies to the household. We also need to know at which address the daughter/s will mainly reside. If they are sharing their time equally between parents, we tend to place them with mum, but you can request otherwise.

Yellow exclamations mean that you need to check and confirm details are correct. These appear at the beginning of every new year and you will receive an email requesting you to update these details.

Changes do not happen automatically with the submit buttons on each page but are processed by a member of staff. Please be aware that an address or home phone cannot be updated on more than one record in the family group and we do not accept parent mobiles or personal emails in place of student mobiles or personal emails. These details are so that the School can contact your daughter/s directly should it be necessary. A staff member will contact you if there is a problem with processing changes in the portal

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Updating your daughter's Medical Details, Emergency Contacts or Abilities 

Click the Arrow next to your name to see the names of all family members and select the daughter's name, you want to update details for.

Select Personal, Medical, Emergency Contacts or Abilities from the side menu.

Click Edit for the section you want to update and click Save once edits are complete.

Please note: Schools are no longer required to hold immunisation records, so this information is no longer collected via the parent portal.

Please ensure that you have completed the Ongoing Medical and General Consents section, which can be found below Allergies at the bottom of the Medical section. 

Further Assistance

For training, help files and support on our software systems

• Visit our Zendesk Knowledge Base.

• Raise a Helpdesk ticket or email helpdesk@diocesan.school.nz

  Book BIM Applications Support Training with Gretchen by clicking the icon below if you have further questions

  

For technical help

• Visit the ISS Helpdesk in C1.29 between 8.00am and 4.30pm (Monday-Friday).
• Call the ISS Helpdesk on +64 9 520 9230 between 8.00am and 4.30pm (Monday-Friday).
• Email helpdesk@diocesan.school.nz and one of the ISS Team will be in touch.